Frequently asked questions

 

QUESTIONS CONCERNING ORDERS

 

How can I modify my order with Fleurop?

If you have not sent your order yet, you may change any information given and return step by step using the return button. If your order has been already sent, please contact us by e-mail or by phone and all necessary changes will be made for you by us.  If you require any change once the order for a bouquet is being already prepared by a partner florist, this may be done only after additional costs arising from any such change have been fully paid..

 

At what point do I see the total price of the order?

Prior to placing your order by clicking on the “ORDER” button you will se an order summary where all items of the order are listed together with item price and total price. No additional charges shall be applied.

 

How actually will be the order executed?

Placing an order online in our e-shop by clicking on the button “Order” you have made a binding order with Fleurop. Fleurop shall immediately confirm reception of the order to an e-mail address provided by you. This email message confirms that your order has been received and registered by our system. Once your order has been passed onto a relevant florist, you will receive another message with yonfirmation that your order I being executed. Your order is now being prepared by the florist and will be delivered as per your instructions stated in the order within the specified deadline. For further details concerning delivery please refer to our Terms and Conditions.

 

Who is my business partner?

Order is sent to the company Fleurop – Interflora Česká s.r.o., which is your business partne.The order is then prepared locally by a contractual partner – local florist closest to the address of the recipient. Your bouquet will be prepared individually in the location of the recipient and from fresh flowers.  If you are not happy with the order, please do not hesitate to contact our customer service: eshop@fleurop.cz or via phone: 00420 792 487 101.

 

Is the wording oft he order stored somewhere! Can I see it?

Once your order is completed in our e-shop we will provide you with an order summary with all necessary information. By clicking on the “Print confirmation” button you may simply print he confirmation. If your web browser does not allow printing or you have no opportunity to print it, all details of your order will be stored under My Fleurop/Hostory, where you may have a look at them at any time.

 

 

QUESTIONS CONCERNING DELIVERY

 

Can I send the bouquet anonymously?

Of course! The recipient of your floral gift will know only as much as you will write on the greeting card. However, for successful execution of the order and possible additional questions we need to know your phone number and e-mail address. This information shall not be passed onto the recipient.

 

When will be my bouquet delivered?

We deliver on weekdays between 8.00 – 20.00 hours. Bouquet orders for business are delivered during usual business hours, i.e. between 8.00 – 16.00 hours. On Saturdays we deliver in Prague an Brno between 9.00 – 20.00 hours??? and 9.00 - 13.00 for other cities.

 

What will happen if the recipient cannot be reached?

If the recipient cannot be reached, we will attempt to leave the bouquet at a suitable place, i.e. by the neighbours, by colleagues in the office. If this is not possible, we will take the bouquet bback to the florist shop that has made it. At the place of delivery we will leave a message with instructions on how to collectthe bouquet.

 

What is stated n the greeting card?

The person ordering a bouquet may leave the recipient a personal message. This message is passed on in the exact wording as it has been specified during the process of ordering and no oer text is added (e.g. product name, etc). Please do not forget to include your name on the eeting card, otherwise the recipient will not know whom to thank for the flowers...

 

 

QUESTIONS CONCERNING PAYMENTS

 

How can I pay for my order?

You may pay for your order using the convenience of a credit card or any other online means of payment offered by us. We accept the following credit cards: XXXXXXXXXXX

 

How do I get an invoice suitable for my bookkeeping?

Payment through invoice is possible only to registered business customers. During the order process, please check the filed for “Receive invoice”. If you need an invoice for your order once it has been already completed, please contact our customer service and we will send it to you.

 

When the amount will be debited from my account?

While paying with a credit card or using other means, the amount in question shall be immediately subtracted from Your account.

 

 

QUESTIONS CONCERNING REGISTRATION

 

Is registration mandatory?

No, registration is not mandatory. You may shop at Fleurop without registration. The advantage of a registered customer is that he/she does not need to type-in the personal data again while filling out the order and that History of orders always available. The data may be modified at any time within the My Fleurop tab. Your data shall be securely stored in compliance with the Personal Data Protection Act and we guarantee that they shall not be passed onto third parties.

 

I have forgotten my password, what should I do?

Click on the Forgotten Password button and you will be sent a new password immediately.

 

 

WE ARE HERE FOR YOU! IN CASE OF ANY ADDITIONAL QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US!   

 

E-mail:  eshop@fleurop.cz Tel: 00420 792 487 101

Mo – Fr:  8.30 – 17.00 hours,  Sa:  9.00 – 11.00 hours