Privacy and personal data protection

 

At Fleurop – Interflora Česká s.r.o., we are committed to ensuring the security and protection of the personal data of everyone who is interested in our products and services and with whom we have a commercial relationship.

The controller in charge of processing your personal data

As part of the commercial relationship, Fleurop – Interflora Česká s.r.o. (“FLEUROP”), with registered offices at Václavské náměstí 795/40, PSČ: 110 00, Czech Republic, assigned Tax Identification Number (NIF) CZ04597338 and with e-mail address eshop@fleurop.cz, will collect and process your personal data, including the personal data of the order recipient.

Purpose of processing

FLEUROP will collect and process your personal data, including the personal data of the order recipient, for the following purposes:

  1. managing the order you sent us, including any questions related to it,
  2. and sending any commercial communications regarding FLEUROP products and services.

Under no circumstances will this processing involve making automated decisions based on this data.

The legal basis for processing

Depending on the purpose for which your data is used, your data will be processed pursuant to the following legal basis:

  1. execution of the contract to process the order that was submitted,
  2. and the interested party’s consent to be sent commercial communications.

Interested parties who do not allow their personal data to be processed may not be able to enjoy certain futures and functionalities by FLEUROP.

Communication of personal data

Third parties will only have access to the personal data if FLEUROP is legally required to provide it to them by law, in a legal proceeding, or to investigate suspicious activity.

FLEUROP may also use other companies to provide information technology (IT) support and, if applicable, to advertising companies to send out relevant information on FLEUROP. In order to provide services on behalf of FLEUROP, these third-party companies may need to access certain user data and information.

Insofar as the provision of the service offered by FLEUROP may entail processing orders and shipping them outside the European Union, FLEUROP may make international data transfers to countries that may not guarantee the same level of protection for the transferred data, in order to process the order and execute the contract signed with the interested party. FLEUROP will only transfer its clients’ personal data as necessary for executing the contract and the order (delivering flowers or gifts in another country). In these cases, the personal data will be transferred to the corresponding partner company in the receiving country using software that FLEUROP has for such purposes.

Retention of personal data

Any personal data that is provided will be processed as long as the relationship remains in force and orders are processed. Once this relationship is terminated, the data will be duly blocked so long as legal liabilities may derive for the parties, for no longer than six years, and if your data is processed for promotional purposes, until the interested party withdraws consent or requests the data to be deleted; and even after withdrawal of consent, the data will be processed so long as legal liabilities may derive for the parties, for a maximum of six years.

How interested parties may exercise their rights

Pursuant to the applicable legislation, FLEUROP INTERFLORA is committed to respecting the confidentiality of its users’ personal data and to ensuring that interested parties may exercise, at any time and in the terms set forth by the legislation in force, their rights to access, rectify or delete their data, and to request limitations on or oppose the processing of their personal data, or to request the portability of their data, by sending a written request clearly indicating the right they would like to exercise, and sending it to the address specified above or by e-mail to the address eshop@fleurop.cz.

Similarly, you may also withdraw your consent to receive commercial communications in the terms specified under the legislation in force.

You may also file a complaint with the Czech Data Protection Agency.

Representations and warranties

The interested party guarantees that the submitted personal data are accurate and precise, undertaking to report any changes or modifications to it. The interested party also guarantees that the order recipients have been informed and that they have consented to having FLEUROP process their personal data as specified in this clause for the purposes indicated above and to comply with provision of the aforementioned services.

Any harm or losses caused to FLEUROP or any third parties due to the communication of erroneous, imprecise or incomplete information on the record forms will be the sole liability of the interested party.

Contact

You may contact FLEUROP data protection officer at the following address: eshop@fleurop.cz